I know this might sound stupid; but I need help trying to comfort a friend. I don't know how to go about it because I'm do fucking shy and sensitive it hurts. She's having problems and all I do is listen and say it'll get better; but it never does for her. It's gotten to where she has become much more distant, not really paying attention whenever I talk... I feel like I've failed her. She's probably the one person that makes me want to leave my house and not become a NEET. I need to learn how to comfort her better, please help.

I had a friend that acted like that; she would lock up and become incredibly cold whenever faced with talking about what was wrong with her. I'd do my best to be as caring and as understanding as possible to make her comfortable, but that just made her even colder. I think it came down to a matter of her not wanting to burden me or make me worry or hurt me with the knowledge of what was hurting her so bad, so she carried it all by herself. Listening to her is a big help, I promise, so don't feel like you have to force anything beyond that. If you're really worried, try and encourage her to see a counselor or someone who can definitely give her some advice if something's hurting her that bad, that way she doesn't have to worry about burdening you (even if you wouldn't mind the burden).

...Thank you.@Ungulate